Terms & Conditions
Terms of Purchase
These are the terms and conditions on which we supply products to you, being goods. This page tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you. Please read through these terms and conditions before placing your order. They do not affect your statutory rights.
Placing an order with TIMBERART DESIGN PRIVATE LIMITED constitutes your agreement to be bound by these terms and conditions. TIMBERART DESIGN PRIVATE LIMITED reserves the right to change these terms and conditions from time to time without notice to you to remain compliant with relevant laws and regulations. Your contract with us will be governed by the terms and conditions in place when your order is accepted.
You will be requested to read and accept these terms and conditions every time you place an order. For this reason, we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. Before placing an order with us, if you have any questions relating to these terms and conditions please contact us.
Information About Us
We are TIMBERART DESIGN PRIVATE LIMITED a company incorporated under the Companies Act, 2013having its registered office at8/209-B, TAD STUDIO, KOTTAPURAM, ALUVA, Ernakulam, Kerala, 683511.
- Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. We endeavour to display as accurately as possible the colours of our products on our website, however, as different computers and mobile devices display colour tones differently we cannot guarantee the complete accuracy of the pictures or photographs that are shown.
- TIMBERART DESIGN PRIVATE LIMITED have a commitment to continuous product development and improvement. We reserve the right to alter the specification of any item, at any time. These alterations include and are not exclusive to adjustments in sizes, style, finish or detailing on individual items or collections.
Any products identified as 'End of Line' or 'Clearance' in the product description are discontinued items of which we will not get any more stock. This means that we will be unable to source parts or exchange this product for a new equivalent in the event of a problem. This is reflected in the price of the products. All products are new and sold as new. This status and discount does not affect your statutory
- right to a refund in event of dissatisfaction. Please refer to our refunds policy which applies to all products sold.
- If you wish to make a change to the product you have ordered, following order but before despatch, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
- All specifics, pictures and other products information such as assembled sized and weights may be subject to change at any time. However, our intention is to keep all information on our website and literature as accurate and as up to date as possible.
- All products are delivered flat pack with full instructions on assembly.
- Please note we have no returns policy once goods have been despatched / delivered, for change of mind.
TIMBERART DESIGN PRIVATE LIMITED provides minimum 1-year warranty on all products. If there is something wrong with your item within warranty period from the date of purchase, please contact our customer serviceat email@example.com. Describe the damage and supply with invoice and photos showing the damage.
Your claim will then be promptly considered, and replacement parts will be sent. The warranty does not apply to damages caused by incorrect assembly, normal wear, moisture damage, heat damage, misuse, or surface imperfections on real wood products. None of the above affects your statutory rights.
Shortages or Damage
Claims for non-delivery must be made with 7 working days from receipt of invoice. Claims for shortages and damage must also be made within 7 working days of receipt of goods. If carrier damage, goods should be refused, or if accepted details of damage made clear on delivery documentation.
If goods are damaged or lost by the carrier in transit or refused by customer this should be clearly seen on our carrier’s websites. Should this be the case we can raise a claim and despatch immediate replacements at zero cost to the customer.
Pricing and Payment
All prices and charges on our website are quoted inIndian National Rupees. All product prices include taxes but exclude any delivery costs. These are calculated as part of the checkout process, based on the delivery location and the size or weight of your order. We take all reasonable care to ensure that the price of the products advised to you is correct. If we discover an error in the price of products
- you have ordered, we will inform you as soon as possible and give you an option of reconfirming your order at the correct price or cancelling the order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
- Payment for your order can be made via the payment gateway partner on the checkout page.
If either of us fails to comply with these terms and conditions, neither party shall be responsible for any losses that the other party suffers as a result, (including loss of revenues, data, profits, management time, etc.), loss of business, business interruption, or loss of business opportunity, goodwill or reputation, except for those losses which are a foreseeable consequence of the failure to comply with these terms and conditions at the time we entered into the contract with each other.
Nothing in these terms and conditions excludes or limits in any way our liability for:
- Death or personal injury caused by our negligence or that of our employees.
- Fraud or fraudulent misrepresentation.
- Defective products; or
- Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
Waiver, Severance, Governing Law and Jurisdiction
- If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
- If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not affect the validity or enforceability of the remaining provisions.
- The laws of India shall govern the contract between us. In the event of a dispute between us, it will be resolved in the courts of India and governed by the laws of India. If you choose to access our website outside ofIndia, you agreed that these laws would apply at all times.
TIMBERART DESIGN PRIVATE LIMITED has no obligation to pay damages if we fail to deliver, should delivery be made difficult or impossible due to unforeseen events that occur after an order is accepted. Examples of force majeure are: act of God, natural disasters, mobilization, war, lock-outs, riots, work-related conflicts, energy crisis, damage to machinery, fire, epidemics, denial of import or export etc. as well as situations where transportation is made difficult or impossible.